Politique de confidentialité

Last updated: April 7, 2026

The Société d’histoire et d’archéologie du Témiscouata (SHAT), which manages Fort Ingall and the Musée du Témiscouata (hereinafter “we”), places great importance on protecting your privacy and your personal information.

This privacy policy is intended to provide you with transparent information about how we collect, use, disclose, retain, and protect your personal information, in accordance with applicable laws in Quebec, including Bill 25.

This policy applies to the Fort Ingall and Musée du Témiscouata website as well as to all of our services.

1. Definition of Personal Information

Personal information is any information relating to an identifiable individual, either directly or indirectly.

2. Information Collected

We may collect the following information:

  • First and last name
  • Mailing address
  • Email address
  • Phone number
  • Information related to a reservation or activity
  • Information provided in forms (group, volunteering, membership, etc.)
  • Browsing information (cookies, visitor statistics)

3. Collection of Information

We collect your personal information:

  • Directly from you (forms, emails, registrations)
  • During online transactions
  • While you are browsing our website
  • We collect this information with your consent, unless otherwise permitted by law.

4. Use of Information

Your personal information is used solely for the following purposes:

  • To respond to your requests
  • To manage reservations (tours, groups, lodging)
  • To process payments
  • To manage memberships and volunteer opportunities
  • To send newsletters (with your consent)
  • To improve our website and services
  • To ensure the proper functioning of the website

5. Online Payments

When you make an online payment, your financial information is processed by a secure third-party payment provider.

SHAT does not store any complete banking information, such as credit card numbers.

The information collected during a payment may include:

  • Name
  • Billing address
  • Email address
  • Transaction details

This data is used solely to:

  • Process the payment
  • Confirm the transaction
  • Handle administrative follow-up

Transactions are protected by recognized security protocols.

6. Sharing of Information

We do not sell or rent your personal information.

We may share your information only in the following cases:

  • With our employees, when necessary
  • With service providers (payment processing, web hosting, newsletters)

When required by law, we ensure that these third parties adhere to strict confidentiality standards.

7. Data Hosting

Your information may be hosted in Quebec, Canada, or outside the country, including by our service providers. In all cases, we take reasonable measures to ensure its protection.

8. Retention of Information

Your information is retained only for as long as necessary for the purposes for which it was collected, or as required by law. It is then deleted or anonymized.

9. Information Security

We implement security measures:

  • Technical (encryption, secure access)
  • Administrative (restricted employee access)
  • Physical (equipment protection)

10. Cookies

Our website uses cookies to:

  • Ensure the website functions properly
  • Improve your experience
  • Generate statistics

Types of cookies used:

  • Essential (website functionality)
  • Preferences (personalization)
  • Statistics (traffic analysis)
  • Marketing (if applicable)

You can change your browser settings to block cookies.

11. Links to Third-Party Websites

Our website may contain links to other websites. We are not responsible for their privacy practices.

12. Protection of Children

If information about a child is collected without consent, please contact us.

13. Your Rights

Under the law, you have the right to:

  • Access your information
  • Request that it be corrected
  • Withdraw your consent
  • Request that it be deleted
  • File a complaint

14. Privacy Officer

For any questions or requests: info@shatemiscouata.ca or 418-854-2375

We will respond to your inquiry within 30 days.

15. Changes to the Policy

We may modify this policy at any time.
The most recent version will always be available on our website.

16. Acceptance

By using our website, you agree to the terms of this privacy policy.